Return Policy

We will gladly accept returns and exchanges

Contact us within: 14 days of delivery

Dispatch items back within: 30 days of delivery

We don't accept cancellations

But please contact us (robin@bemmie.co.uk) if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.